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Provision of health services

Last update 02.11.2021

Information on the procedures and restrictions for providing and receiving health services

On October 7, a medical emergency situation was announced in the healthcare sector. The rapid increase in the incidence of Covid-19 and the prognosis for its continuation are affecting the ability of hospitals to provide medical care to everyone.

An emergency medical situation means that all medical resources are concentrated to provide emergency medical care, acute care, and treatment for Covid-19 patients. The State Emergency Medical Service carefully assesses which calls are more urgent. In hospitals, priority is given to emergency, acute and Covid-19 patients.

At the same time, as during the previous Covid-19 outbreak, hospitals must ensure that:
  • Services to ensure continuity of therapy - chemotherapy, biological medicines, organ replacement therapy;
  • Radiation therapy;
  • Health care services in haematology;
  • Methadone and buprenorphine replacement therapy;
  • Healthcare for patients who need to continue or complete inpatient emergency treatment;
  • Invasive cardiology;
  • Invasive radiology. 
  • Acute and emergency medical care;
  • Oncological, life-saving surgeries, as well as surgeries the cancellation of which may result in disability;
  • Healthcare services relating to the treatment of the following groups of diseases: oncology, HIV/AIDS, tuberculosis, psychiatry, contagious skin diseases and sexually transmitted diseases, traumatology;
  • Acute and sub-acute rehabilitation services for persons for whom the postponement of such services may lead to a risk of disablement or loss of workability, including children for whom the postponement of rehabilitation services is associated with a significant deterioration of functioning.

Outpatient health care services will also be provided in the previous amount, including specialist consultations. Hospitals are tasked to provide these services remotely as much as is possible.

Each medical institution will contact the patient individually to inform them if a service will be delayed. At the same time, these patients will not lose their place on the waiting list and will be given priority when resuming specific services. If, for example, a person, together with a family doctor, decides that a service is not needed at the moment, it is important to cancel the registration at the medical institution.

In order to receive more precise information on state-paid health​ care services, contact the National Health Service by phone at 80001234.

Who to turn to?
  • In order to receive more precise information on state-paid health care services, contact the National Health Service by phone 80001234 or search for information on the website.
  • In cases when medical practitioners or medical institutions refuse to register patients for state-paid services, or if patients need more precise information on state-paid health care services, people are invited to call the toll-free NHS client service number 80001234 or write an e-mail to
  • In cases of deteriorating health, contact your GP or treating physician in order to decide on your next actions, or, in life-threatening situations, call the State Emergency Medical Service on 113.
  • If your GP is unavailable, or if health problems appear outside your doctor's working hours, you can receive consultations on your health condition and the necessary health care services by calling the general 24-hour GP consultation number, 66016001, or by making an appointment with an on-call doctor.
  • The list of medical institutions that provide outpatient health care services to Covid-19 patients and their contact persons is available on the website of the National Health Service website in the section “Procedures for Receiving Medical Services”. 


Source reference

Veselības ministrija

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